01494 438705
Returns, Refunds and Replacement Policy
As each and every card we dispatch is either hand made, hand painted or customised then each card produced by our team can vary slightly.
Should you feel that the card received does not accurately represent the image displayed on the website that was purchased, please return the card with a small explanation and we will gladly issue a refund where there is an obvious misrepresentation.
Should you require a refund please return the order in the same method and condition it was dispatched and upon receipt of the order a refund will be processed the same day. Please note with some banks it can take up to five working days for the refunded sum to appear on your account.
We strongly advise that for any returned orders a proof of posting is obtained or better still a signed for document established.
Should you desire a replacement for your order, please return your order to us and we will send out your chosen replacement.
Please note, should desire a replacement due to ordering the wrong card, spelling a word incorrectly or simply changing your mind, postage fees will apply as though a new order has been placed.
We will do our absolute best in the situation where we feel that a word may be spelled incorrectly to check with you that the order you placed is the order you desire, however as time is of the essence and as we appreciate that people have a unique way of expressing themselves; should we not be able to contact you is good time we will dispatch the requested order.
If a card is being returned due to an incorrect spelling on the customers behalf, we can correct the order at half the cost of the original card and again the cost of posting will be incurred to the customer.
